Welcome to Amélie, where we strive to deliver iconic scents made affordable. Our policies are crafted with the aim of ensuring a seamless and satisfying experience for all our customers. Please take a moment to familiarize yourself with our guidelines.
At Amélie, your privacy is paramount. We are committed to protecting the personal information of our customers. Our privacy policy outlines the types of data we collect, how it's used, and the measures we take to safeguard it. Please refer to our detailed Privacy Policy page for more information.
2. Shipping Policy
We offer shipping across various regions and countries. Shipping times and costs may vary depending on your location and selected shipping options. For more details, please visit our Shipping Information page.
3. Return and Exchange Policy
Your satisfaction is important to us at Amélie. While we hope you love your purchase, we understand that sometimes a product may not be what you expected. In such cases, we offer a return policy for store credit.
- Eligibility for Returns: You may return your purchase within 30 days of receipt for store credit. To be eligible for a return, items must be in their original condition and packaging, and must not have been used or sprayed.
- Restocking Fee: Please note that a 20% restocking fee will be deducted from the store credit for each returned item. This fee covers the costs associated with processing returns.
- Shipping Costs: Shipping costs are non-refundable. The cost of return shipping will be deducted from your store credit.
- Initiating a Return: To initiate a return, please contact us via our Contact Us page. Send us an email with your order details and the reason for the return. Our customer service team will guide you through the process.
- Exclusions: Additionally, items purchased with store credit, discount code, partial store credit, return credit, will not be eligible for return.
If you believe there is a significant issue with your product, you may contact us at theameliebrand@gmail.com or +1 (929) 276-2009 within 48 hours of receipt. We reserve the right to deny any requests for returns or refunds and may offer a replacement solely at our discretion.
4. Payment Methods
Amélie accepts a variety of payment methods for your convenience, including major credit cards, debit cards, and online payment platforms. All transactions are secure and encrypted for your safety.
5. Product Authenticity
We guarantee the authenticity of all our products. Amélie's fragrances are inspired by high-end and niche brands, ensuring quality and uniqueness in every bottle.
6. Customer Service
Our customer service team is dedicated to assisting you with any inquiries or issues. Contact us through our Customer Support page for assistance with orders, returns, or any other questions.
7. Terms and Conditions
Use of our website and services constitutes acceptance of our Terms and Conditions. We encourage you to read them to understand your rights and responsibilities as a customer of Amélie.
8. Changes to Our Policies
Amélie reserves the right to update or modify our policies at any time. We will notify our customers of significant changes through our website or via email. Thank you for choosing Amélie. We are committed to providing you with an exceptional experience and the luxury of fine scents made accessible.